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Flu Vaccinations at Siam Surgery

Can you help us to help you?

Our local population is growing fast and there is a huge demand for appointments, both with the doctors and the nurses. We have been looking at ways to improve appointment availability and have found many appointments are wasted each week because the patient is not booked in with an appropriate clinician. For example:

  • Not all doctors undertake joint injections
  • Not all doctors undertake minor surgery
  • Not all doctors undertake coil fitting
  • Some doctors have more specialised knowledge in particular areas
  • Not all nurses undertake travel vaccinations
  • Not all nurses undertake cervical screening
  • Some nurses have more specialised knowledge in particular areas

If you are booked with a doctor or nurse who is unable to deal with the problem for which you are attending, it is not only a wasted appointment for the doctor or nurse, but also a wasted visit for you as you may be asked to re book.

There are some procedures which cannot be undertaken if there is not a second nurse or a doctor on the premises, for example immunisations.

It helps us to know the reason for routine appointments where equipment needs to be prepared, for example, a particular injection may need to be collected in advance from a central storage area or may even be out of stock and need to be ordered.

We are aware some patients object to being asked the reason for their appointment, our receptionists have received comments such as ‘What has it got to do with you?’ ‘Why do you want to know are you a doctor?’

Please be assured, if your visit is for a medical problem which you do not wish to discuss with the receptionist, we quite understand and are more than happy for you to tell us you would rather not give the reason.

Please

Wherever possible provide the receptionist with a little information regarding the reason for your appointment

Help us to help you.

 

From the 1st April 2015 all practices were required to allocate a named accountable GP to their patients, including children.

All our patients who were registered before this date have been allocated a GP, and all new patients registering after this date will be informed who their named GP is at registration.

You will be advised of your named GP on your repeat prescription forms, and in any letters you receive from the surgery. Please feel free to ask your doctor, nurse or one of our receptionists if you are unsure who your named GP is.

Please be assured, this will not affect your ability to make an appointment, or speak with any doctor in the practice, and should you express a wish to be changed to a different GP we will do our best to accommodate your wishes.

 

Between them, our Doctors are able to converse in a range of foreign languages. These are:

Polish, Romanian, German, Russian, Nepali, Bengali, Hindi and Urdu

We also have a telephone translation service available at the surgery.

 

 

 

Practice Management

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Mrs Sue Mitson (f)

Practice Manager

Mrs Jane Moore (f)

 Assistant Practice Manager



 

Administration

Behind the scenes we have Secretaries, Admin Clerks and Prescribing Clerks.




 


 




 


 

Reception

We have 6 receptionists and they are here to help you. Please understand theirs is a difficult job and it is not easy to please everyone, so please be patient.

We also have a reception manager whose responsibility is to ensure the reception area runs smoothly and efficiently. 

 

 
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