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We have recently updated our lateness policy, please click here to view

As we head towards Christmas and the New Year please ensure you allow plenty of time for your  prescription request

Can you help us to help you?

Our local population is growing fast and there is a huge demand for appointments, both with the doctors and the nurses. We have been looking at ways to improve appointment availability and have found many appointments are wasted each week because the patient is not booked in with an appropriate clinician. For example:

  • Not all doctors undertake joint injections
  • Not all doctors undertake minor surgery
  • Not all doctors undertake coil fitting
  • Some doctors have more specialised knowledge in particular areas
  • Not all nurses undertake travel vaccinations
  • Not all nurses undertake cervical screening
  • Some nurses have more specialised knowledge in particular areas

If you are booked with a doctor or nurse who is unable to deal with the problem for which you are attending, it is not only a wasted appointment for the doctor or nurse, but also a wasted visit for you as you may be asked to re book.

There are some procedures which cannot be undertaken if there is not a second nurse or a doctor on the premises, for example immunisations.

It helps us to know the reason for routine appointments where equipment needs to be prepared, for example, a particular injection may need to be collected in advance from a central storage area or may even be out of stock and need to be ordered.

We are aware some patients object to being asked the reason for their appointment, our receptionists have received comments such as ‘What has it got to do with you?’ ‘Why do you want to know are you a doctor?’

Please be assured, if your visit is for a medical problem which you do not wish to discuss with the receptionist, we quite understand and are more than happy for you to tell us you would rather not give the reason.


Wherever possible provide the receptionist with a little information regarding the reason for your appointment

Help us to help you.


Policy for Consent to Share Information with Family Members or Friends

There is a federal law called the Health Insurance Portability and Accountability Act of 1996 (HIPAA) that sets out rules for health care providers about who can look at and receive your health information. The HIPAA Privacy Rule ensures that you have rights over your health information.

Under HIPAA your health care provider may share your information face-to-face, over the phone, or in writing if:

  • You give your provider permission
  • You are present when the information is givern and do not object to sharing the information
  • You are not present, and the provider determines, based on professional judgement, that it is in your best interest to share information

You have a right to confidentiality; however, you may wish other members of your family, a carer or a close friend who might be involved in your care, to be able to talk to the doctors and staff about your care on your behalf. This can be particularly useful if you find it difficult to get to the surgery, or if communication is difficult for you (such as hearing problems).

By completing one of these, this will allow you to enable us to share information about your care with the person you specify on the form. We need both you and the person who you would like us to share your information with to sign this form.

If you have more than one person you would like to give permission for us to share information with, please fill out a seperate form for each one and return to the surgery.

On receipt of the completed form, your wishes, together with details of the nominated person will be recorded in your record.

Consent to Share Form

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