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URGENT BLOOD TEST UPDATE

Dear Patients

We have an urgent situation with being able to complete some blood tests.  This is caused by our supplier, Roche, being unable to deliver some chemicals needed for this process.  This is a national problem.

We need to prioritise clinically urgent tests.   This means that if you are having a regular blood test, it may be delayed.  We are very sorry about this. 

If you are worried and you have been told your blood test is urgent, please contact the person who referred you, your GP or your Consultant. 

Managing queries will mean that your Practice or Hospital team is busier than ever – please be as patient as possible – they will be working incredibly hard to support you.

National teams are working with Roche to sort this problem out and we will keep everyone updated as the situation changes. 

We do understand that this may worry you and is very inconvenient, so please do get in touch with our PALS team if you wish to discuss this further. Their number is: 01284 712555

 

Kind regards

 

Your Practice and Clinical Commissioning Team

 
 
Before calling in please consider the following:
 
  • eConsult is an online consultation tool which you can use to seek GP advice, order sick certificates and more. See below.
  • It is very important that you answer the phone when you are expecting the doctor to call you- keep your mobile phone nearby or stay home if you only have a landline. It will show as a private number. This will save you having to call in again and repeat the process.
  • Use your SystmOnline account to order your prescriptions and check for test results such as bloods.
  • Check the gov.uk website for the latest government guidance about testing, shielding and general advice regarding COVID-19. We do not have access to COVID-19 tests.
 
Thank you very much for your patience and understanding.

Please note Siam Surgery will be closed between 1pm-2pm every Wednesday for staff training purposes. 

CORONAVIRUS ADVICE

*If you have a high temperature, a new, continuous cough and/or a loss or change to your sense of taste or smell then please check and follow the latest government advice. If you cannot manage your symptoms, your condition gets worse or you do not feel better after 7 days, then use the NHS 111 online service and only call 111 if you cannot get help online*

As the on-going Coronavirus pandemic continues to develop everyone must do all they can to stop the virus spreading. The more contact we have with people, the more likely we are to catch the infection.

Therefore we are currently asking our patients not to attend the surgery, unless instructed by one of our clinicians to do so.

Other illnesses and health problems don’t go away because of the Coronavirus Pandemic and we would like to assure all our patients that we are still here when you need us.

If you have existing health problems or develop new symptoms which are not related to Covid-19 it is important that you get the treatment you need, so please do not hesitate to call us for advice.

If possible please telephone in the morning. Our receptionists will ask for a brief description of your problem and arrange for one of our clinicians to call you back. Unfortunately we are unable to offer online appointment booking during this period.

If you are expecting us to return your call, please ensure you are available to answer and please note our number may be withheld.

 

 

ATTENDING THE SURGERY

If you have been invited to attend the surgery by one of our clinicians we ask that you wear a face covering to help protect yourself, other patients, our clinicians and other staff members. 

  • Your face covering must cover your nose and mouth. For instructions on how to make your own, please visit www.gov.uk/phe/face-coverings
  • We ask that you do not wear gloves. Hand sanitisers are available and must be used upon arrival and exit. 
  • When attending the surgery, please come alone (where possible, this does not include carers or parents). 
  • Please be assured that we are following strict protocols to ensure the safety of everyone.

 

Face Coverings

Your COVID Recovery

Your COVID Recovery helps you to understand what has happened and what you might expect as part of your recovery. Supporting your recovery after COVID-19.  As you find yourself recovering from COVID-19 you may still be coming to terms with the impact the virus has had on both your body and mind.

For information on your COVID recovery please follow the link https://www.yourcovidrecovery.nhs.uk/

Flu Vaccinations

FLU VACCINATIONS

Please call us to book your flu vaccination now. This year there will not be a walk in clinic, all flu appointments must be booked by calling reception on 01787 886444.

 

This year the flu vaccine is being offered on the NHS to:

  • adults 65 and over
  • people with certain medical conditions (including children in at-risk groups from 6 months of age)
  • pregnant women
  • people living with someone who's at high risk from coronavirus (on the NHS shielded patient list)
  • children aged 2 and 3 on 31 August 2020
  • frontline health or social care workers

*Children in Primary School and Year 7 will be offered the vaccination by the School Immunisation Team*

Later in the year, the flu vaccine may be given to people aged 50 to 64. More information will be available later in the autumn.

However, if you're aged 50 to 64 and in an at-risk group, you should not delay having your flu vaccine.

Visit https://www.nhs.uk/conditions/vaccinations/flu-influenza-vaccine/ for further information.

Mental Health Helpline

 

Norfolk and Suffolk NHS Foundation Trust (NSFT) has set up a 24/7 helpline offering immediate support for mental health difficulties during the coronavirus pandemic.

The freephone number, which is staffed by mental health professionals from the Trust, will provide reassurance, self-help advice, support and signposting designed to prevent people from going to the region’s emergency departments (EDs) during the crisis.

It is available to members of the public of any age, regardless of whether they are an existing NSFT service user. The line is also open to other healthcare professionals, such as ambulance staff and GPs, as well as social care colleagues and police personnel who may need advice when working with individuals who are undergoing mental health difficulties or may wish to refer someone.

The helpline is available on 0808 1963494. Callers will hear a recorded message instructing them to press either 1 or 2, depending on whether they are a professional or member of the public, and will then be connected to a mental health practitioner.

 

If you would like more informaiton please follow this link:  https://www.nsft.nhs.uk/Pages/Mental-health-helpline-goes-live.aspx

Welcome to Siam Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need.

As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations. 

We are located at Sudbury Community Health Centre.

The website is an ongoing progress and will be updated on a regular basis.

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